如何给家人朋友订酒店:点数房、FN、待遇等问题讨论【2020更新】

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卡多的朋友们可能手上都攒了好多 Free Night (FN) 或点数,估计不少朋友都想过是不是可以送给在国内的家人朋友使用。另外酒店高级会员往往有丰厚的福利,最实用的比如升级房型、免费早餐,也有朋友会好奇是否可以用自己的高级会员账户给家人朋友订房,让他们享受会员福利。这篇文章我们就讨论一下这个可能有点擦边球的话题。

1. 我的点数可以给别人订房吗?

好消息,各大酒店集团的点数都可以给别人订房,只要住客愿意放弃会员待遇。

点数房有两种预订的方式:(1)直接赠与;(2)添加同住人。

(1)直接赠与。根据各大集团的条款(已经摘到了附录里面),点数兑换可以指定第三方为受益人。兑换的房间会直接写上他们的名字,但同时他们也无法享受你账户的会员待遇,这次入住也无法算成你或他们的有效入住/房晚。如果想保证入住万无一失,这显然是最好的方法。(大家当然希望在赠与兑换的同时也让对方享受会员待遇,这个问题我们放到第3节讨论)。可惜这种直接赠与的兑换一般无法在网上完成,你需要联系客服,并明确表示这是赠送给别人的一次兑换,这样预订的名字就会是你想赠送的人。

(2)添加同住人。我们也可以网上正常订点数房,然后添加同住人,和上面直接赠与的方式主要区别就是你自己的名字依然在预订里。不过如果你自己不到场 check in,偶尔会造成家人朋友无法入住的情况,尤其是中国的Hilton,所以点数房在国内Hilton给其他人订的话还是上面的直接赠与的方式比较稳妥。

专门提一下万豪大礼包,大礼包的FN部分其实在系统里是按点数房对待的,而不是普通FN,所以可以直接改名赠送给别人。

2. 我的房券 Free Night (FN) 可以给别人订房吗?

这个问题看起来和上面的很相似,但实际上点数和 Free Night (FN) 之间是有一定区别的。准确说,点数可以用来给别人预订(如上面所述)是条款确认的,但 FN 的界定在条款里确很模糊,导致实际结果完全由具体情况而定。在大多数酒店的系统里,FN 发下来之后就和账户主人名字挂钩,无法修改。

所以一般来说,用 FN 给别人预订的操作方式是:预订→添加同住人→完成入住。

用FN给别人订房在国内是肯定行不通的,大家就不要以身试法了。即使往日管的比较松的北美地区,近期各大集团可能注意到了出售 FN 谋利这个现象,于是也开始限制 FN 添加同住人的行为了。在这里提醒大家注意。

有一个例外是 World of Hyatt。在 Hyatt 系统里,Free Night Award (FNA) 这个东西是可以赠送的,而 Hyatt 认为点数兑换和使用 FN certificate 都算 Free Night Award(其他各种券不算FNA)。所以 Hyatt FN 券原则上可以通过改名的方式以完全符合条款的方式赠送给别人。

3. 别人可以享受我的会员待遇吗?

按照规定,只有会员本人在的房间才能享受待遇,现金、点数或者 FN 兑换在待遇上没区别。

所以严格说加同住人后会员自己不去 check in 的话,客人是不能获得会员待遇的。但一般情况下酒店也懒得管,这样实际去 check in 的人就可以顺利享受待遇了。

但情况不总是这么简单,尤其是在亚洲。在亚洲,很多时候酒店会认真确认本人是否到店,尤其是中国和日本。一种解决办法是会员和入住人一起去 check in,然后会员自己离开。不过有时候酒店甚至会通过监控数人的方式来确认是否有这样的行为(尤其是国内)。所以一般人在亚洲就不建议这么弄了,容易出问题。

World of Hyatt 有一个例外,如果是 Hyatt Globalist(环球客),那么从自己账户里出积分给别人订房,别人也可以享受环球客待遇。这个是 Hyatt 著名的 Guest of Honor (GoH) 条款,也是让 Hyatt 广受称赞的一点,在各大集团中是唯一一家允许正大光明的给家人朋友直接赠送待遇的。直接让环球客电话客服给受益人兑换就行,入住的时候注意一下前台是否给了待遇,没给的话提醒一下就好。要注意只有纯点数赠与的兑换才算 GoH(Points + Cash 这些就不算)。

当然,酒店这个东西实际操作灵活度很大。就算在国内我们也见过添加同住人成功入住的(仅是少数)。没有待遇也有人自己和酒店沟通最后给了的。规定是一码事,不想要麻烦那最好遵守集团规定,但酒店自身操作空间很大,就看你忽悠能力如何了。

4. 尽量不要在中国添加同住人

虽然上面已经提到过了,但也值得专门拿一个小节再提醒一下。添加同住人这个操作(无论是现金或者点数,尤其是FN),在国内难度很大。国内管得非常严,每一个入住人都必须刷身份证或者护照,有的酒店甚至会通过监控观察入住人数和登记人数是否一致,防的就是各种贩子。

所以除非你和酒店完全沟通好了,在国内想给别人订房,最好的办法就是直接指定 gift award,想要待遇就用 Hyatt GoH 政策。

5. 如何添加同住人

在主流的 Marriott, Hilton, Hyatt, IHG 这几个常旅客项目里,Hilton 和 IHG 预订时在网上就可以直接添加同住人信息。而 Marriott 及 Hyatt 就需要联系客服或者酒店来添加 additional guest。

Hilton 预订页面添加同住人

IHG 预订页面添加同住人

6. 总结

点数房大部分时候添加同住人这个办法没问题,但国内管的比较严最好提前确认。如果希望毫无问题完成入住,最好选择从客服那里直接用点数给受益人订房,或者选择 Hyatt 的 Guest of Honor (GoH) 福利。Hyatt 之外的集团,使用 FN 在国内给别人订房完全行不通,在往日管的比较宽松的北美地区现在也开始出现了一些失败的数据点。

2016年内容

这个话题比较敏感,准确说,很多时候是在打擦边球,毕竟是可能违反酒店 terms & condition 的。但我们也理解很多时候,大家希望用自己的账户帮亲朋好友订房:

  • 如果是付费住宿,你可以拿到点数和有效入住/晚数。点数入住的,SPG/Marriott/IHG/Hilton 也是明文规定算是有效入住和晚数的。
  • 如果你是酒店高级会员,可以让入住人也享受到你的会员带来的待遇。

特别是在只差几晚就可以升级,然而自己又没有住宿需求的情况下,想必大家都动过这种心思的嘿嘿…

1. 基本流程

无论是现金还是积分房,帮别人订房的基本流程都是差不多的:

  • 登录自己的会员账户,按照需求预定酒店
  • 将对方的名字加入 guest name list,否则对方到酒店了没法 check in…如果自己能亲自到场 check in,那么这一步无所谓,而且自己去 ci 的话显然更保险
  • 对方到达酒店正常办理入住、退房

2. 添加同住人

如果自己无法到达酒店办理入住,那么肯定是要添加同住人的,根据酒店政策不同,添加的方法也稍有不同。下面括号中的 C 表示现金,P 表示点数,FN 表示 Free Night 房券:

  • IHG, Hilton(C/P/FN): 这两家酒店在预订的时候就可以添加同住人信息,在预定的时候选2人入住,然后注意一下预定界面的一行小字”Add additional guest”,点开就可以添加了。
    Screen Shot 2016-08-09 at 5.38.30 PM

    IHG 页面

    Screen Shot 2016-08-09 at 5.38.47 PM

    Hilton 页面

  • SPG, Marriott(C/P/FN): 这两家没有办法直接在网页添加同住人信息,需要预定之后致电酒店或者客服人工添加,记得多核对一下名字是不是正确的哦~
  • Hyatt(C/FN):同上,预定完之后电话添加同住人就可以了。
  • Hyatt(P):Hyatt 集团有一个规定,会员可以直接从自己的账户用点数为他人订房。如果点数出让者是Globalist,受益人也可以享受到你的会员待遇(Guest of Honor,简称GOH)。直接在兑换点数预定的时候填别人名字就可以了。注意GOH只包含全Points预定,C+P不享受GOH政策。。

3. 免房券 (FN) 和点数房 (P) 的区别

要注意的是,免房券和点数房实际上是有本质区别的,几大酒店集团基本上都是如下的规则:

  • 点数房按照规则是可以给他人预订的,不过本人拿不到Stay/Night(SN);免房券则是不可转让的,必须本人入住
  • 一般来说,亚洲严格执行这套标准,北美则非常宽松,欧洲比较YMMV
  • 点数房在亚洲可以给他人入住,但是没有待遇 (Hyatt除外)。免房券则非常危险,如果不是直系亲属,亚洲的酒店可能不让Check-in (没办法,国内免房券贩子太多),强烈不建议用免费券给国内的朋友换房,当然你人肉checkin除外。
  • 点数房和免房券在北美一般都可以顺利入住,除Hyatt外,按照上面的流程,一般户主都可以拿到SN

4. 注意事项

毕竟是打擦边球的行为,多注意一下还是很必要的:

  • 付款:prepaid 的话直接就从你卡上扣了,别人到场可以用他们自己的卡刷押金就可以了。如果是到场再付款,刷他们自己的应该卡也没问题。
  • 确定名字别错的,这个是自然的。
  • 最好别告诉酒店你不会去,除非是 Hyatt 这种明确规定可以直接用点数为他人预定房间的。
  • 最好只给自己信任的人订房,而且事先叮嘱好不要造成任何额外费用,不然撕逼很麻烦的。
  • 在亚洲只能本人亲自到场办理入住。亚洲查的很严,比如中国很多酒店,本人不到场,且没有用本人的卡或者现金付款,这间房的 stay/night/points 基本就别想拿到了,甚至本人到场了但是没过夜也会被查(他们会看监控)
  • 如果你就是想单纯帮别人订个房(C/P),待遇/点数/有效入住都不要,那么直接定的时候写别人名字就可以了,或者联系客服表示 gift my points to xxx for a stay,不需要本人到场,全球通用。

最后,祝大家都能顺利升级高级会员哈哈哈~有问题欢迎留言,我们尽力解答。

附录:各酒店集团点数兑换政策(是否能给别人兑换)

1. IHG

If a third party beneficiary (instead of the Member who made the relevant booking) intends to check in at any Greater China properties (Mainland China, Hong Kong, Macau, Taiwan) with a Reward Night, the Member must call the IHG Rewards Club Customer Care Centre no less than 7 days before the Reward Night stay date. Member must provide specific personal details of such third party beneficiary as requested by SCH for its registration and validation purposes. To change any provided information, the Member must follow the same procedure mentioned above.  If the Member fails to provide and/or change the requested information on time or the information provided is not correct for any reason, the third party beneficiary will not be able to check in at the front desk and the relevant booking will be cancelled. The above requirement for third party beneficiary check-in applies to all Reward Nights earned through Stays, Points, promotions, or in any other way.

2. Marriott

3.1 Redeeming Points for Awards.

A Member may redeem Points to obtain certain awards and benefits (each an “Award” or “Award Redemption”) including, without limitation, rooms at Participating Properties, Moments experiences, flights, and other services and merchandise.  A full listing of current Award Redemption options is available on the Loyalty Program website under USE POINTS.”

3.1.a.  Points and Awards may not be exchanged or redeemed by a Member for cash, prizes or credit.

3.1.b.  Points posted as the result of a transfer or earned from the use of credit cards may not be redeemable for certain Awards.

3.1.c.  Awards are valid only for use by the individual designated on the Award and are not transferable, although, if requested at the time of issuance, an Award may be issued to a third party.  Third party transfers or transfers to non-Members are limited to twenty (20) Awards in a calendar year on a single Membership Account.  In the event an Award is given to a third party in accordance with the prior sentence, neither the Member nor the third party will earn any Points/Miles, Elite Night Credit, Qualifying Nights, or Qualifying Stays in connection with such Award.  At check-in, the guest using the Award may be required to show valid identification and provide a credit card to the Participating Property for incidental charges.

3.1.d.  Awards believed to have been bartered, sold, exchanged, or issued fraudulently, or issued to someone other than the eligible Member, will be void and will not be honored.

3. Hyatt

13. Gifting an Award. Members may request that certain awards be issued to another person. Free Night Awards, certain Room Upgrade Awards, and Points + Cash Awards are currently eligible to be gifted to another person, as permitted under this provision. Club Lounge Access Awards (defined below), Complimentary Suite Upgrade Awards (defined below), and non-stay awards (such as Dining, Spa and More Awards) are currently not eligible for gifting. In order to gift an award that is allowed to be gifted in the Program, a Member must comply with the following requirements:

A. The Award Reservation must be made by the Member who wishes to gift the award, but the reservation must be made in the name of the person who will actually use the award (i.e., the recipient of the gifted award).

B. The recipient of the award must provide photo identification and a credit card or cash deposit for incidentals at check-in.

C. Once an Award Reservation has been made, the reservation may not be transferred. The reservation may only be used by the person whose name appears on the reservation. The reservation may be cancelled in accordance with the applicable hotel, resort, or other participating property’s cancellation policy, in which event the award credit or the points redeemed for the award will be returned to the account of the Member who made the reservation.

D. Gifting of an award does not include the transfer of Program membership benefits, except where otherwise detailed in these Terms. For clarification, and without limiting any other provision in these Terms, Guest of Honor benefits (as described in Appendix C) apply only when a Globalist gifts a Free Night Award and not to any gift of a Room Upgrade Award or Points + Cash Award.

4. Hilton

The Reward may be issued to the Hilton Honors Member, or to any other person, as directed by the Member. Once issued, the Reward is not transferable and may be used only by the individual named on the Reward. If a person other than the individual named on the Reward documentation attempts to redeem the Reward, the Reward will be deemed void and accommodations and/or transportation will be denied.

A Reward Confirmation document redeemable for the Reward, requested by the Member, will be issued via the website when redeeming online, on the mobile app, or via Hilton Reservations and Customer Care.

Rewards may not be sold, auctioned, bartered, brokered, purchased or otherwise transferred except with the express written consent of Hilton Honors. Any Reward obtained in that manner without the required consent will be considered to have been fraudulently obtained and deemed void. Altered Rewards are void. Voided Rewards will not be honored.


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