加航Aeroplan更新条款,打击一人多号,家庭共享卖分等行为

零、背景介绍

我们知道,加航是贩卖里程的重灾区,原因有以下几个:一是加航点数来源非常广泛,从美国AmEx MR,Chase UR,到加拿大AmEx MR以及Chase、加拿大AmEx,加拿大TD,加拿大CIBC联名信用卡等等,都可以获得Aeroplan里程;二是因为加航的Latitude点数票可以免费退票,因此非常方便给部分票贩子占位。比如之前全日空的里程票,一旦放出来就可以使用Aeroplan里程Latitude占位,这样就可以对全日空商务舱形成垄断优势,一旦真有旅客需要的时候,一边释放里程票一边直接出给客人即可;三是因为Aeroplan里程有Family Sharing功能,因此票贩子可以把许多小额加航账户联系起来,形成一个多点数的Family Sharing账户,从来积少成多的给客人出票。

为了应对日益严重的违规行为,加航采取了若干措施,一是下架了网上所有涉及中国内地以及香港地区的非加航执飞的里程票兑换功能,因此除非兑换加航温哥华直飞上海或者香港,其他所有中国大陆和香港的里程票都必须电话兑换;二是下架了全日空的里程票的网上兑换,因为全日空是“占位”重灾区,因此兑换全日空也必须电话;三是暂停了新建Family Sharing。

但是这些措施并没有完全杜绝违规行为,因此近日加航Aeroplan开始加码更新政策,给客户客服发邮件,声明从2024年2月5日开始,更新部分Aeroplan条款,邮件原文如下:

Aeroplan的条约原文可以在这里找到:https://www.aircanada.com/ca/en/aco/home/aeroplan/legal/terms-and-conditions.html#/

更新的内容大致有以下几点:

一、限制每人一个账户:

明确了每人只能注册一个Aeroplan账号,注册多号的行为可能会被销号且没收积分:

You can only enroll in the Aeroplan Program once, individually, using your full legal name exactly as it appears on your passport or if you don’t have a passport, on a government-issued identification. Each Member may only have one Account.  Any attempt by an individual to register more than one Account by using the same or multiple different email addresses, identities, registrations, logins, or any other method(s), may void all Aeroplan Points that have been awarded or scheduled to be awarded to that Member, and that Member maybe disqualified from participating in the Aeroplan Program or any aspect thereof.

二、打击不合规的Family Sharing活动

Family Sharing是大家非常喜欢的一个Aeroplan特色,一家最多八个人可以一起累计积分,所以就算不撸信用卡,光靠飞行,一家8个人一起累积,还是很容易在短期内拿到比较高的一个积分,然后给其中一个人进行兑换。不过越来越多的违规代理利用这个规定,把很多小额Aeroplan账号(可能是替客人不知情的情况下注册的账号)利用Family Sharing串联一起,积少成多,利用这些账号最后再给客人出里程票,达到一鱼多吃的目的。从今年夏天开始,Aeroplan就暂停了新建Family Pool的功能,直到如今也没有恢复,这样看来很可能要到明年2月份该功能才会从新上线。加航如今强调必须是真Family,而且有权利调查Pool内成员的关系,最后如果一个人违规,他们有权利没收Pool内所有成员账号和积分:

Aeroplan reserves the right to request that you validate your family relationship with other Family Members at any time. If we suspect any untruthful, fraudulent or illicit activity related to a Pool or a Family Member in the Pool in any way, we may, at our sole discretion, in addition to all other rights and remedies available to us, temporarily or permanently prohibit any or all Family Members from participating in a Pool or from accumulating or redeeming Aeroplan Points, or we may suspend or terminate the Pool, any or all of the associated Aeroplan Memberships and close any or all of the associated Accounts.

三、积分和账号有效期

第三点和以前比其实关系不大,主要是强调18个月内没有累积或者兑换积分(活动),那么Aeroplan积分就会过期;如果三年内Aeroplan账号inactive,那么账号就会被关闭,未来申请会被分配新的账号。这点其实和普通用户关系不是很大。

All Aeroplan Points in an inactive Account are forfeited. Unless otherwise permitted by Aeroplan, in its sole discretion, your Account becomes inactive if you have not accumulated or redeemed Aeroplan Points for 18 consecutive months. If an Account is inactive for 3 consecutive years, we reserve the right to terminate your Aeroplan Membership, close your Account and reassign your Aeroplan number.

四、限制联名信用卡开卡奖励

这个其实去年就开始实行了。我们知道Aeroplan信用卡在加拿大有CIBC、TD和AmEx三个联名发卡行,分布有低端,中端和高端卡,每个等级内的开卡奖励只能拿一次,商业卡也有高端和低端之分,也都只能拿一次。比如CIBC有0年费的Visa低端卡,139年费的Visa Infinite中端卡和599年费的Visa Infinite Privilege高端卡;TD有89年费的Visa低端卡,139年费的Visa Infinite中端卡和599年费的Visa Infinite Privilege高端卡;AmEx有120年费的Aeroplan中端卡,599年费的Aeroplan Reserve高端卡。所有这些系列,低端只能拿1次,中端只能拿1次,高端只能拿1次,商业低端卡只能拿1次,商业高端卡只能拿1次。目前来看,这些开卡奖励应该不会影响美国的Chase Aeroplan卡。

New Card Bonus is intended as an incentive for a Member to become a holder of an Aeroplan Credit Card where that Member is neither currently, nor was previously, a holder of that type of Aeroplan Credit Card, regardless of issuer (e.g., entry, core, premium, core small business, premium small business, or any other card that has a substantially similar level of benefits) for which the New Card Bonus is being offered. This means that a Member may be granted a maximum of one New Card Bonus for each type of Aeroplan Credit Card that the Member becomes a holder of, regardless of issuer.

同时,Aeroplan还会打击利用升降级撸各种奖励,以及挂靠在非本人Aeroplan名下的Aeroplan联名信用卡行为:

(i) applying for, transferring or switching (including upgrading or downgrading), or completing any other product changes between multiple Aeroplan Credit Cards across one or more product types, or across one or more financial institutions that issue an Aeroplan Credit Card; (ii) a pattern of cancelling, or disengaging in, an Aeroplan Credit Card shortly after receiving a New Card Bonus (or any portion of a New Card Bonus) or similar bonus or incentive; (iii) a pattern of purchasing and then cancelling or returning any product or service for which Aeroplan Points were issued; and (iv) linking your Aeroplan Credit Card to an Account that is not your own Account.

五、禁止爬虫

最后一点是禁止任何爬Aeroplan网站:

Reasons for suspension, revocation or termination include, but are not limited to:  (iv)  any attempt to participate in the Aeroplan Program via script, macro or other automated means;

我们知道现在很多好用的里程票搜索工具,现在都被迫下架Aeroplan搜索功能,因为Aeroplan会起诉这些公司。旅客自己也不可以使用代码去爬Aeroplan网站,如果被发现,也会导致账号被封。

六、总结

加航Aeroplan为了打击一人多号、违规占位、违规建立family sharing账号、反复撸信用卡开卡奖励、违规利用爬虫爬Aeroplan网站等行为,更新了服务条款。至于这些条款对打击代理,恢复涉及中国的里程票网上兑换,以及恢复全日空的里程票网上兑换是否能起到积极的作用,让我们拭目以待。


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